Authentic Lucknow Chikankari | Wholesale | Manufacturing | Private Label SHOP NOW
Authentic Lucknow Chikankari | Wholesale | Manufacturing | Private Label SHOP NOW
Wholesale Order Cancellation Policy
This policy explains when a wholesale order may or may not be cancelled. Cancellation is not automatic after an order has been confirmed because stock may have been allocated, materials may have been procured, sampling may have been approved, or production may have started.
Before Order Confirmation
Before written confirmation and before any non-recoverable work or allocation begins, a buyer may request changes or cancellation. Any effect on quotation validity, stock availability, development cost or sample cost should be reviewed before accepting the change.
After Payment or Stock Allocation
Once payment has been made or stock has been allocated, cancellation may be restricted. If cancellation is accepted, any amount already committed toward stock, packing, payment processing, logistics or other non-recoverable costs may be deducted before any balance is considered.
Made-to-Order, Custom and Private-Label Orders
Made-to-order, custom and private-label orders are produced against a specific buyer requirement. Cancellation may not be available once materials are procured, sampling is approved, branding work is initiated or production begins.
These orders also cannot later be returned or exchanged merely because the buyer changes their mind, does not like the finished product, or is unable to sell the goods, provided the supplied goods conform to the approved specification subject to the defect policy.
Cancellation After Dispatch
An order cannot be cancelled after dispatch simply by refusing delivery. Shipping, return freight, duties, taxes, handling, storage, brokerage or other costs resulting from refusal may remain payable by the buyer.
How to Request Cancellation
Send the cancellation request through the same official channel used for the order and include:
- buyer or business name;
- quotation, invoice or order reference;
- products and quantities affected;
- reason for cancellation;
- whether payment has been made;
- whether any sample, customisation or branding has been approved.
A cancellation request is not effective until accepted in writing.
Refunds Following an Accepted Cancellation
If a cancellation is accepted and a refund is due, the amount will depend on the order status and any non-recoverable costs already incurred. No general refund amount or timing should be assumed unless confirmed for the specific case.
Cancellation Policy FAQs
You may request cancellation before payment, but it should still be confirmed in writing because stock, samples or development work may already be involved.
You may request it, but acceptance depends on stock allocation, procurement, production and costs already incurred.
Normally cancellation may not be available once procurement, approved sampling or production has started.
No. Refusing delivery does not automatically cancel the order and may create additional buyer-paid costs.
Not necessarily. Non-recoverable costs already incurred may be deducted.
A cancellation is approved only when accepted in writing through an official order communication channel.
Page last updated on 2 October 2026.