Payment Terms Policy

This Payment Terms Policy explains the general payment approach for wholesale, ready-stock, made-to-order, custom manufacturing and private-label orders.

Our preferred commercial structure is prepayment. Where an order involves production or development stages, a staged payment schedule may be agreed in writing for that specific order.

Ready-Stock Orders

Ready-stock orders are generally confirmed against current availability and the applicable quotation. Unless otherwise agreed in writing, payment should be completed before stock is treated as commercially secured for dispatch.

Product listings or verbal discussions do not by themselves reserve inventory.

Made-to-Order and Custom Manufacturing

For made-to-order, custom or private-label work, payment may be structured in stages aligned with the order process. The exact percentages and milestones must be stated in the quotation or order confirmation.

A staged structure may include payments linked to milestones such as:

  • order confirmation or production booking;
  • material procurement or development commencement;
  • sample approval or pre-production approval where relevant;
  • production progress;
  • balance payment before dispatch.

No percentage should be assumed unless confirmed in writing for the actual order.

Production and Dispatch Depend on Payment Status

Where a payment milestone is due, procurement, production, stock allocation, packing or dispatch may be paused until the applicable payment is received and cleared.

Taxes, Shipping and Other Charges

Product pricing and payment terms should be read together with the quotation. Unless expressly agreed otherwise in writing, shipping charges, freight, insurance if requested, taxes, duties, customs charges, brokerage, clearance, handling and destination-country charges are payable by the buyer.

Payment Methods

Available payment methods should be confirmed on the quotation, invoice or official payment instruction. Buyers should send funds only to officially communicated payment details and should verify any unexpected request to change bank or payment information.

Payment Proof and Reconciliation

Where requested, buyers should share transaction references or payment proof so receipts can be reconciled. An order may remain pending until payment is identifiable and cleared.

Late or Missed Payment Milestones

If an agreed payment milestone is missed, production planning, allocation, dispatch or other order activities may be delayed or paused. Any resulting impact on availability, production sequence or dispatch timing should be reviewed against the actual order.

Refunds and Payment Reversals

Payments are not automatically refundable because a buyer changes their mind, dislikes made-to-order goods, or cannot sell wholesale stock. Any refund depends on the applicable cancellation or verified-defect policy and order status.

Payment Terms FAQs

Yes. Prepayment is the preferred structure unless a different staged schedule is agreed in writing.

Yes, where agreed in writing. The exact milestones and percentages must be stated for the specific order.

The applicable due point is stated in the quotation or order confirmation. Where required, the balance must be cleared before dispatch.

Ready stock should be confirmed against the actual order. Payment and written confirmation are part of commercially securing the stock.

Unless expressly agreed otherwise in writing, the buyer pays shipping, taxes, duties and destination charges.

Not automatically. Refunds depend on the cancellation policy, defect policy, order status and costs already incurred.

Production, stock allocation, packing or dispatch may be paused until the required payment is received.

Page last updated on 2 October 2026.

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