Our payment policy is designed around a simple principle: orders move forward against confirmed payments. Ready stock is fully prepaid, while custom and make-to-order production use structured payment stages linked to booking, production, QC and dispatch.
Applicable taxes, shipping/freight and buyer-requested additional services are payable by the buyer unless a written quotation specifically states otherwise. For international orders, the buyer/importer is responsible for destination customs duties, import taxes, brokerage and clearance charges.
Payment: Full product value before stock allocation/dispatch.
Dispatch: Within 5 days for confirmed ready-stock orders.
Release condition: Applicable taxes and shipping must also be cleared before dispatch.
50%: Advance to confirm and book the order.
50%: Balance before dispatch.
Dispatch: Current timeline 20 days.
Taxes and shipping are additionally payable by the buyer.
40%: Order confirmation & production booking
30%: Production-start milestone
20%: Production completion / QC milestone
10%: Before dispatch
Dispatch: Current timeline 60 days.
| Order Type | Booking / Start | Mid-Order | Before Dispatch | Other Charges |
|---|---|---|---|---|
| Ready Stock | 100% | — | Already fully paid | Taxes + shipping by buyer |
| Custom Order | 50% | — | 50% | Taxes + shipping by buyer |
| Make to Order | 40% | 30% production start + 20% production completion/QC | 10% | Taxes + shipping by buyer |
| Samples / Development | 100% advance | — | Any balance/extra approved charges cleared before release | Courier/shipping by buyer |
| Private Label | Follows Custom or MTO plan | Branding / packaging development charges may be 100% advance | All order balance cleared | Taxes + shipping + buyer-specific extras |
The written quotation or proforma invoice for the specific order takes priority where mutually agreed transaction-specific terms differ from this standard policy.
Confirms the purchase order, books production capacity and allows material/production planning to begin.
Due when approved specifications are frozen and the order moves into active production.
Due when bulk production has substantially completed and the order moves through finishing/QC.
Final balance is cleared before the packed order is released for dispatch.
Important: Production may be paused if a scheduled milestone payment becomes overdue. Any pause can shift the expected dispatch date accordingly.
International duties and taxes: The buyer/importer is responsible for all customs duties, import taxes, VAT/GST, brokerage, clearance fees and other destination-country charges unless specifically stated otherwise in the written quotation or agreed commercial terms.
An enquiry, quotation or proforma invoice does not by itself reserve ready stock or production capacity. The applicable booking payment must be received.
Production, stock allocation and dispatch are linked to cleared payments received through the payment method stated on the invoice/quotation.
Goods are released for dispatch only after all amounts due at that stage—including applicable taxes and shipping—have been cleared.
Changes requested after specifications are approved may require revised pricing, additional payment and a revised production/dispatch timeline.
If a scheduled milestone payment is delayed, production may be paused and the expected dispatch date may move accordingly.
For custom and make-to-order work, cancellation/refund eligibility depends on the production stage, material procurement, work already completed and the written terms accepted for that order.
Any sending-bank, intermediary-bank, payment-gateway or similar payment charge is borne by the buyer unless otherwise agreed in writing.
The final written quotation, proforma invoice or order confirmation governs the specific transaction where project-specific terms differ from this standard policy.
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