Returns, Claims & Defective Goods Policy
ChikankariWholesale.com supplies products on a B2B wholesale basis. Returns are accepted only for verified manufacturing defects, damage attributable to us, or an incorrect product supplied against the confirmed order.
Returns Are Not Accepted For
- unsold or slow-moving wholesale stock;
- change of mind or change in customer preference;
- size, colour, fabric or style preferences that match the approved order reference;
- made-to-order, custom-manufactured or private-label goods rejected because of liking, preference or sales performance;
- damage caused after delivery through storage, handling, alteration, washing or misuse;
- minor handmade variation that is consistent with the nature of authentic Chikankari and the approved reference.
Exchange Policy
Exchange is not available for unsold products, slow-moving stock, or buyer preference. Made-to-order, custom and private-label products are not eligible for return or exchange based on liking, change of mind or resale performance.
Defective Goods Claims
If you believe goods are defective or incorrectly supplied, contact us promptly with the order reference, SKU or product reference, quantity affected, photographs or video showing the issue, and a clear description of the claim. The claim will be reviewed against the confirmed order, sample or approved product reference where applicable.
Resolution
Where a claim is verified, the appropriate resolution may include replacement, repair, credit, refund or another mutually agreed commercial solution depending on the nature and extent of the verified issue.
Shipping, Duties and Taxes
Unless expressly agreed otherwise in writing, shipping, freight, courier charges, customs duties, import taxes, brokerage and destination-country charges are payable by the buyer.
Current Policy
For the complete current policy, visit Returns, Claims & Defective Goods Policy.
Page last updated on 2 October 2026.